Royal Mail Postal Claims

In my experience, since the privatisation of royal mail, lost parcels have not only increased, but the rate of claims for these have also dropped.

Unreceived parcels could be the downfall of any eCommerce business. Be that through amazon suspension (through no fault of their own) or the damage it can do your reputation in a cutthroat industry.

Making a postal claim can be a cumbersome process. Not only do you need to prove the items value, you also need a proof of postage. A drop and go manifest sheet or a tracking number will suffice but, pulling these together can be a massive burden on your time.

Recently, I complete a postal claim for 65 lost parcels. This needed around 130 pages of documents to validate the claim which, as you can imagine, took a while to pull together. As you only have 80 days once the parcel has been sent to make a claim (reduced from 90 not too long ago), this is often the biggest reason many businesses don’t claim for lost parcels. This can only lead to lower profit margins.

My advice to any businesses would be to claim for each and every lost or damaged parcel. You don’t need to claim for each individually using the online form, any business seller can use the business multi claim form available on Royal Mail’s website. Even if you don’t have a Royal Mail business account number.

To make the pulling the information together as easy as possible, keep your proof of postage and your purchase invoices in an organised cloud file. This will allow you, or anyone you ask, to complete the postal claim with the lowest effort required. Saving you time but also allowing you to claim back what is rightfully yours.

Royal Mail Claims - https://bit.ly/2F43Gi0